TAZTarik Jayousi · Dog behaviour & training

Refund Policy

Last Updated: April 2026

At Tarik Jayousi, every training programme is built around the individual dog, the owner, and the specific behavioural goals involved. Time, preparation, facility space, and scheduling are reserved in advance for each booking.

Because of the nature of professional dog training services, our refund policy is designed to be fair, clear, and respectful to both clients and the work involved.

By booking any service, consultation, or training programme, you agree to the terms outlined below.

Services Covered

This Refund Policy applies to all services provided by Tarik Jayousi and A&T Trained Dogs, including:

  1. Residential Training programmes
  2. Private training lessons
  3. Group classes
  4. Behavioural consultations
  5. Puppy training programmes
  6. Assistance dog training
  7. Residential training stays
  8. Online consultations where applicable

All services are delivered through Tarik Jayousi and Heronswood Canine Retreat in Lancaster, United Kingdom.

Deposits

Some services require a deposit to secure your booking, consultation, or residential training placement.

Important:

Deposits are generally non-refundable.

This is because booking space, trainer time, and facility availability are reserved specifically for your dog and cannot always be reallocated at short notice.

Deposits may only be transferred or adjusted at our discretion in exceptional circumstances.

Cancellations by the Client

If you need to cancel a booking, we ask that you provide as much notice as possible.

Private Lessons and Consultations

Cancellations made with sufficient notice may be rescheduled depending on availability.

Late cancellations or missed appointments may result in the session being charged in full.

Residential Training Programmes

Residential training bookings involve significant preparation, kennel space reservation, and scheduling.

For this reason:

  1. Deposits remain non-refundable
  2. Late cancellations may result in partial or full fees being retained
  3. Rescheduling may be offered where practical, but is not guaranteed

Each case is reviewed individually depending on notice period and circumstances.

Refunds After Training Has Started

Once a service has begun, refunds are generally not provided.

This includes:

  1. Residential Training programmes already in progress
  2. Private lessons already delivered
  3. Consultations already completed
  4. Group classes attended
  5. Training plans already created and delivered

Training is a live service based on time, expertise, planning, and professional judgment, not a physical product that can be returned.

Results and Outcome Expectations

Dog training is a collaborative process between the trainer, the dog, and the owner. While we use proven training methods, professional experience, and individualised training plans, no trainer can ethically guarantee specific behavioural outcomes.

Every dog is unique, and training results can be influenced by a range of factors beyond our direct control, including:

  1. Owner consistency and follow-through
  2. Home environment and lifestyle
  3. Behavioural history
  4. Medical or health-related factors
  5. Genetics and temperament
  6. The level of ongoing training and reinforcement provided after sessions

Our goal is to provide the highest standard of guidance, education, and practical training to help you achieve lasting results with your dog. However, long-term success depends on continued commitment and implementation by the owner once training has been completed.

For this reason, refunds will not be issued based on perceived lack of progress, unmet expectations, differences of opinion regarding training methods, or outcomes that are affected by factors outside our control.

By booking a service, you acknowledge that dog training is not an exact science and that results may vary between individual dogs, owners, and circumstances.

Exceptional Circumstances

We understand that genuine emergencies can happen.

In exceptional situations such as serious illness, family emergency, or unavoidable circumstances, we may review refund or rescheduling requests on a case-by-case basis.

Any exception is made entirely at our discretion and is not guaranteed.

Cancellations by Us

In rare cases, we may need to cancel or reschedule a booking due to:

  1. Illness
  2. Facility issues
  3. Safety concerns
  4. Unsuitable training conditions
  5. Incomplete or inaccurate behavioural disclosures
  6. Situations where training is not appropriate or safe

If we cancel before the service begins, we will offer either:

  1. A full refund of payments made, or
  2. A suitable rescheduled date

If safety or welfare concerns require refusal of service, this will be handled fairly and professionally.

Payment Disputes

We encourage clients to contact us directly before raising payment disputes or chargebacks.

Most issues can be resolved quickly through honest communication.

Unnecessary disputes may delay resolution and future booking eligibility.

Shop Purchases & Product Returns

If physical products are purchased through this website, return requests must be made within 30 days of receiving the item.

To be eligible for a return:

  1. The item must be unused and in its original condition.
  2. The item must be returned in its original packaging where possible.
  3. Proof of purchase may be required.

Returns may be refused if products show signs of use, damage caused after delivery, or are returned outside the return period.

Certain products may be exempt from returns where required for hygiene, safety, or legal reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Where appropriate, we may offer:

  1. A replacement product
  2. A refund
  3. An alternative resolution agreed upon with the customer

We may request photographs or additional information to help assess the issue.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow a reasonable processing period for the refund to appear in your account, as times can vary depending on your payment provider or bank.

Contact Regarding Refunds

If you have questions about a booking, cancellation, or refund request, please contact us through the website contact page before making assumptions.

We believe clear communication solves most problems.

Contact

Tarik Jayousi
A&T Trained Dogs
Heronswood Canine Retreat
Lancaster, United Kingdom